Appeal a building fine or request a payment plan

Under the Infringement Act, you must submit written authorisation (such as a letter or email) from the infringement recipient to show you are acting on their behalf.

You can request a review under the Mistake of Identity ground if you have been incorrectly identified as the person who committed an offence, and you have evidence to support your claim.

You can request a review under the Contrary to Law ground if you believe the decision to fine you was inconsistent with the law; for example, if the officer who issued the fine acted unlawfully, improperly or outside their authority or the fine does not comply with the legal requirements of an infringement notice.

You must explain why you believe the fine is contrary to law.

Provide evidence showing you did not know about the fine. This could be:

• a copy of your passport or boarding pass showing you were overseas
• an invoice from a removalist showing that you moved house
• a VicRoads address change confirmation
• a report about your mail being stolen.

Note: If you failed to inform us within 14 days of your postal address changing, you can’t appeal on this ground.

These circumstances are very specific. You should only select the Special Circumstances ground if you committed the offence and:

• had a mental or intellectual disability, disorder, disease or illness
• had a serious addiction to drugs, alcohol or a volatile substance
• were homeless
• were a victim of family violence
• experience severe or disabling long-term circumstances or condition (even if you didn’t have it at the time of the offence) that prevent you from dealing with the fine.

You will need to provide evidence from a qualified practitioner or agency to support your application.

You can request a review under the Exceptional Circumstances ground if you can show that the offence happened because of circumstances that were out of the ordinary, unavoidable or exceptional.

You must provide a detailed explanation of the circumstances and evidence, including dates and times, such as:

• a hospital admission document if you were hospitalised without notice
• a police statement if you were involved in a police incident
• travel documents if you had to travel without notice.