Direct debit request – Rates and charges

You can use this form to:
- Submit your details to begin an automated direct debit arrangement for your rates and charges with the City of Boroondara
To be eligible for any of our installment options, please submit your direct debit request by 28 August for the current financial year.

Before you begin:

It takes about 5 minutes to complete this form and you will need to:
- Tell us your name, email and phone number
- Provide details of your bank account details, name and address of your financial institution.
- Read and accept the City of Boroondara Privacy Statement
After you complete this form we will:
- Send you an email confirming we have received your request
What happens with your information?
- We record your information on our customer databases and make it available to relevant Council staff in line with our Privacy Policy

Terms and Conditions * Required
1. Debiting your account
1.1 By signing a direct debit request, you have authorised us to arrange for funds to be debited from your account. You should refer to the direct debit request and this agreement for the terms of the arrangement between us and you.
1.2 We will only arrange for funds to be debited from your account as authorised in the direct request.
1.3 If the debit day falls on a day that is not a business day, we may direct your financial institution to debit your account on the following business day.
1.4 This facility is not available for credit card accounts.
2. Changes by us
2.1 We may vary any details of this agreements under a direct debit request at any time by giving you at least (14) days written notice.
3. Changes by you
3.1 Subject to 3.2, you may change the arrangements under a direct debit request by completing a new direct debit request (DDR) and presenting to Boroondara City Council.
3.2 You may also cancel your authority for us to debit your account at any time by giving Boroondara City Council, within seven (7) days, notice in writing before the next debit day.
3.3 You may also cancel your authority for us to debit your account at any time by giving us seven (7) days’ notice in writing before the next debit day. This notice should be given to us in the first instance.
4. Your obligation
4.1 It is your responsibility to ensure the account details on your direct debit form are correct by having your financial institution verify the details by stamping the direct debit request form.
4.2 It is your responsibility to ensure that there are sufficient clear funds available in your account to allow a debit payment to be made in accordance with the direct debit request.
4.3 If there are insufficient clear funds in your account to meet a debit payment:
(a) you may be charged a fee and/or interest by your financial institution;
(b) you may also incur fees or charges imposed or incurred by us; and
(c) you must arrange for the debit payment to be made by another method or arrange for sufficient clear funds to be in your account by agreed time so that we can process the debit payment.
d) your Direct Debit could also be cancelled.
4.4 It is your responsibility to check your account statement to verify that the amounts are debited from your account and are correct.
5. Dispute
5.1 If you believe that there has been an error in debiting your account, you should notify Boroondara City Council directly on 9278 4325 and confirm that notice in writing with us as soon as possible so that we can resolve your query quickly.
5.2 If we conclude as a result of our investigations that your account has been incorrectly debited by Boroondara City Council, we will refund the amount directly to you or should our investigations conclude your account has been incorrectly debited by a financial institution we will arrange for them to adjust your account (including interest and charges) and advise you in writing accordingly.
5.3 If we conclude as a result of our investigations that your account has not been incorrectly debited we will respond to your query by providing you with reasons and any evidence for this finding.
5.4 Any queries you may have about an error made in debiting your account should be directed to us in the first instance so that we can attempt to resolve the matter between us and you. If we cannot resolve the matter you can still refer it to your financial institution which will obtain details from you of the disputed transaction and may lodge a claim on your behalf.
6. Accounts
6.1 You should check:
(a) with your financial institution whether direct debiting is available from your account as direct debiting is not available on all accounts offered by financial institutions and ask them to stamp the form and verify the account details are correct.
(b) your account details which you have provided to us are correct by checking them against a recent account statement; and
(c) with your financial institution before completing the direct debit request if you have any queries about how to complete the direct debit request.
7. Confidentiality
7.1 We will keep any information (including your account details) in your direct debit request confidential. We will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information.
7.2 We will only disclose information that we have about you: (a) to the extent specifically required by law; or (b) for the purposes of this agreement (including disclosing information in connection with any query or claim).
8. Notice
8.1 If you wish to notify us in writing about anything relating to this agreement, you should write to Boroondara City Council, Private Bag 1, Camberwell, Vic 3124.
8.2 We will notify you by sending a notice in the ordinary post to the address shown on Boroondara City Council’s Rates database.
8.3 Any notice will be deemed to have been received two business days after it is posted.
- I agree to the terms set out in the above agreement

I would like to: * Required
- register for a new direct debit arrangement for my rates and charges
- update my bank account details
- change the instalment option for my rates and charges
- cancel my rates and charges direct debit arrangement
Your name * Required
First name Last name
Email * Required
Enter email Confirm email
Phone number * Required
I'm submitting this request as a: * Required
- Business owner
- Property owner
Company or business name * Required
ABN/ACN * Required

Please provide your Council property number * Required
You can find this number on your rates notice
Address of rated property * Required
Street address or PO Box Address line 2 Suburb / City State Post code Country
Please indicate whether you're the: * Required
- owner
- occupier
Is your postal address different from the rated property address?
- Yes
Postal address * Required
Street address or PO Box Address line 2 Suburb / City State Post code Country

BSB number * Required
Account number * Required
Name of financial institution * Required
Location of branch
Please select your preferred payment option: * Required
- 4 payments (30 September, 30 November, 28 February and 31 May)
- 10 payments (commences monthly from 31 August)
- 1 payment (debited annually on 15 February)
Agreement * Required
By accepting this Direct Debit Request you acknowledge having read and understood the terms and conditions governing the debit arrangements between you and Boroondara City Council, as set out in this Request and in your Direct Debit Request Service Agreement. The first direct debit will take place on the last business day of the month following receipt of this notice, and will incorporate the current charge outstanding and any further outstanding charges on your debtor account which are due and payable. Subsequent debits will take place on the last business day of each month and will be for the amount owing as listed on the Monthly/Quarterly or Yearly Invoice sent to you prior or if you do not receive
an Invoice, the statement issued monthly.
- I agree to the conditions of the direct debit agreement
I have read and accept Council's Privacy Policy and understand how my information will be used. * Required
- Yes

Please review your information. If you notice errors please use the numbered page navigation or the 'previous' button to make changes.
If all information is correct, please click the 'Submit' button to complete this form.

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